FAQ

FAQ

How do I place an order on https://zoqirva.shop?

To place an order, simply browse our product catalog, select the items you want, choose the desired quantity and options (such as size or color), then add them to your shopping cart. When you are ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email shortly after successful payment.

What payment methods does https://zoqirva.shop accept?

We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other region-specific options as displayed during checkout. All payments are processed through encrypted gateways to ensure your security.

Can I change or cancel my order after placing it?

Orders can only be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] if you wish to make changes. After this window, the order may have already been processed or shipped, in which case standard return policies apply.

How long does shipping take?

Shipping times vary depending on your location and chosen shipping method. Typically, domestic shipments take 5–10 business days, while international shipments may take longer. You will receive a tracking number once your order ships.

How can I track my order?

After your order has been dispatched, a tracking number will be emailed to you. Use this number on the carrier’s website to monitor your shipment status.

What is your return and exchange policy?

You may return eligible items within 14 days of delivery if they are unused and in original packaging. To start a return or exchange, please contact us at [email protected] with your order details. Some products, such as personalized or final sale items, may not be eligible.

How long does it take to process a refund?

Refunds are typically processed within 7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method. Please note shipping fees are usually non-refundable unless the return is due to our error.

What should I do if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery at [email protected] and provide photos of the damaged or incorrect item. We will arrange a replacement or refund promptly at no extra cost.

Do you ship internationally?

Yes, we ship worldwide. International shipping times and fees vary by destination. Customers are responsible for any customs duties or taxes imposed by their country.

How can I contact customer service for further assistance?

You can reach us via email at [email protected]. Our customer support team is available Monday to Friday, 9 AM to 6 PM, and typically responds within 24 hours on business days.